WAFI Service Status

Current notices

No public service incident notice is posted at this time. This page does not replace account-specific support communication.

Report an issue

• Describe the affected page or workflow.
• Include the approximate time and timezone.
• Share the visible error message without passwords or access codes.
• State whether the issue affects one user or the whole team.

Support route

Use the contact page for service-impact reports. WAFI may request additional diagnostic details through an authorised support channel.

What this page covers

• Website and CRM application access
• Core sign-in and workflow availability
• Known widespread service interruptions
• Planned maintenance notices when publication is appropriate

Incident handling

• Triage: confirm scope, severity and affected services.
• Investigation: identify the cause and safe recovery path.
• Mitigation: restore essential service or reduce impact.
• Monitoring: confirm stability after recovery.
• Review: record lessons and preventative actions when warranted.

Planned maintenance

Maintenance may be required for security, reliability, infrastructure or product updates. When practical, material customer-impacting maintenance will be communicated through appropriate service or account channels. Emergency maintenance may occur without advance notice.

Status limitations

A green or absent public notice does not guarantee that every account, integration, network or device is unaffected. Some problems are account-specific or caused by third-party services. Submit a support report when your team experiences an issue not reflected here.

Incident history

No public incident history is currently listed. Material notices may be added as the public status process matures. Account-specific support records remain private.

Customer readiness

• Keep administrator and support contacts current.
• Document critical integrations and responsible owners.
• Maintain lawful exports or backups required by your business process.
• Train users to recognise account-specific issues and security warnings.
• Use official WAFI channels for incident information and support.

Third-party dependencies

WAFI workflows may depend on internet connectivity, browsers, hosting, email, messaging, analytics or customer-selected integrations. An interruption in a third-party service may affect part of the experience even when the core WAFI application remains available. WAFI will distinguish known platform incidents from external or account-specific problems when evidence permits.